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We expect a great deal from our pets.  Sometimes they don’t conform to all our expectations and problems can arise from their behaviour.  The behaviour may actually be normal for that animal but deemed inappropriate by the owner in those circumstances.  Alternatively the animal may actually be suffering due to the behaviour.


The role of the pet behaviour counsellor is to advise the owners about how best to deal with these unwanted behaviours and resolve the issues.  Most problems can be modified or cured with the correct methods using systems of rewards.  Our aim is to help you to have a well-behaved pet, acceptable to your family.


Dog behaviour issues may include:


• Aggression towards people or other dogs

• Phobias (thunder, fireworks, guns, traffic etc.)

• Barking at home, in the car, or on walks

• Food guarding

• Chasing (livestock, cats, postmen, cyclists etc.)

• House soiling and indoor urine marking

• Separation problems

• Overexcitement





















If you are experiencing difficulties with animals other than dogs or cats, please contact us as we may be able to offer help or recommend someone else with specialist knowledge.




Consultations will be with either Erica Peachey, Full Member of the Association of Pet Behaviour Counsellors (APBC) or Kim Hope, a Provisional Member of the APBC, which means she reached the required academic criteria and is now building her caseload and experience.


The first step is to obtain a written referral from your own veterinary surgeon. This is to ensure that there is no medical problem causing or contributing to the behaviour. The referral can be in the form of a letter or on the referral slip (click here to download). Please note that the referral must include the signature of the referring veterinary surgeon.


  • We usually visit you in your own home.

  • A consultation would normally take around two and a half hours.

  • As well as meeting your pet, we like to see all members of the family, and any other pets who could be influencing the situation.

  • A full history will be taken and a personalised programme discussed.

  • You will be asked to keep in close contact, afterwards, on the phone and/or by email.  We then discuss progress and discuss the next stage.  You are asked to phone or email as often as you like, there is no further charge for this.

  • If another visit will be helpful, this is at a much reduced cost. For many problems involving aggression, further visits may be required.



Telephone Consultations


In some cases, telephone consultations are possible. However, some problems are not suitable for a telephone consultation - these would include any problems involving any kinds of aggression as in such cases, it is essential to see the dog or cat.




Home visits within 10 mile journey of West Kirby        £160

Home visits 10 to 30 mile journey from West Kirby   £210

Home visits 30 to 50 mile journey from West Kirby   £260

Consultation at Lang Lane £150


*over 50 miles price on application


The initial fee covers the consultation, a report, a copy of which is sent to the referring veterinary surgeon, and the follow up support which is required over the telephone or email.


Where a follow up consultation is required, this is available at much less cost. Normally, the fee would be £55 (plus travel if necessary).


Most major Veterinary Insurance policies will cover fees as we work solely on veterinary referral. Check with your own policy.


Once you have a signed referral, please contact the office to arrange a consultation.


Please note, if you need to cancel, the full amount for a behaviour consultation will need to be paid if less that 24hours notice if given.  If less than three days notice, half the consultation fee will need to be paid.

Cat behaviour issues may include:


• Spraying in the house

• Indoor urination and defecation

• Scratching carpets and furniture

• Aggression to people

• Aggression in multi-cat households

• Nervousness

• Introducing a cat into the household with minimal stress

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